The Area Agency on Aging of the Capital Area, a program of
the Capital Area Council of Governments, located in Austin,
TX, went live with Q Continuum in September 2003. The Area
Agency on Aging of the Capital Area (AAACAP), whose mission is
to promote independence for people sixty years or older and
their caregivers living in Austin and the surrounding
the-county Capital Area. Through the Area Plan for Aging
Services, AAACAP assesses the needs of the region’s older
adults and develops care strategies to meet them. Funded by
the Texas Department of Aging and Disability Services (DADS),
services are provided without cost to eligible residents of
Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano,
Travis and Williamson Counties.
CH Mack was contracted to implement Q Continuum System to
support the care management and service delivery processes of
several Texas Area Agencies on Aging (AAAs). Many Texas AAA’s
are utilizing Q Continuum System to support the following
programs: Caregiver Support, Care Coordination Support for
Hospital Stay Recovery, Information and Referral and
Assistance, Benefits Counseling, Health Maintenance, Nutrition
and Transportation. Q Continuum System is being deployed to
Texas AAA care managers via the Web, with the solution hosted
by an Application Service Provider (ASP) that provides all IT
infrastructures, software maintenance and support services.
From a user perspective, Q Continuum System access only
requires an Internet browser. Deploying Q Continuum System,
using an ASP, has allowed the Texas AAAs to implement the
system rapidly and at significantly reduced upfront costs.
For the Capital Area Council of Governments, Q Continuum
System training was provided and the system was operational in
less than one month. Since the original “go-live”, CH Mack has
enhanced Q Continuum System for the consortium of Texas AAAs,
including the creation of Texas government specific forms
(e.g. the Texas DHS-2060 for tracking ADLs/IADLs) and reports
(monthly service reports and quarterly reports) in the Texas
specific formats. As a result of the successes, attributed to
the use of Q Continuum System by the Area Agencies on Aging,
the utilization of Q Continuum System is being expanded to
cover other human services departments within their regional
Council of Governments (COGs). processes in their
organization." said Ed Carl, CEO, CH Mack, Inc.
Data integration processes have been created for the Texas
agencies to automate the export of information to both State
and Federal systems, to fulfill government reporting
requirements. Currently Q Continuum System is being used to
support 160 care management professionals across 13 government
agencies to support the needs of 100,000 older adults in
Texas.
Glenda Rogers (pictured right) says, “CH Mack has listened
to our unique customer support requirements and continually
works with us to meet our needs. As a result, our staff has
become more productive, and look forward to what exciting
possibilities the future holds with our continued use of the Q
Continuum”.
Q Continuum System has proven to be an invaluable tool in
the support and relief efforts implemented in Texas to provide
assistance to the victims of Hurricanes Katrina and Rita. The
system has been utilized by Emergency Response personnel to
support Disaster Preparedness and follow-on care management
efforts, in response to the hurricanes. During this critical
period of time, the laptop Check- in/Check-out version of Q
Continuum System has allowed care professionals to work in
remote regions of the state, with full access to the care
management functions provided by the system. This has
expedited the delivery of services to those most in need.
