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You're Invited To The Future: Q
National User Conference - October 2, 3, 4 in Cincinnati, Ohio
The CH Mack
Management Team invites you to the October 2007 Q National User
Conference. The goal of this conference is to provide Q Users - at all
levels - with an environment of sharing innovative ideas, learn best
practices, and have a peer-to-peer exchange. Not only will you get a
sneak peek at Planned Enhancements and the Future Plans and Directions
for Q, you will also have an opportunity to provide input for those
future plans and directions.
Ms. Ellen
Aliberti, Director of Post Acute Services for Sierra Health Services,
Inc., has a wealth of industry experience and knowledge. Her
presentation, Going from Q-less to Quru
(Clueless to Guru), will kick the conference off to a great start.
You are free to
bring other team members in addition to yourself (or if you are unable to
attend, in place of yourself). However, seating is limited - so please
register now. To register, please contact Cindy Petrey at cpetrey@chmack.com.,
or 513-936-6000, ext. 148, by September 20th. Feel free to contact Cindy
if you have any questions or need further information as well.
The future is an exciting place to be - we
look forward to seeing you there. Sincerely, Edward J. Carl President/CEO
SAVE THE DATES:
The spring 2008 User Conference will be in
April 2008. Location and dates to be announced. More information will
come soon.
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"Our
business is about technology, yes. But it's also about operations and
customer relationships". Quote by Michael Dell This is what
we at CH Mack strive to achieve also. Yes, we get excited about
innovative technology. But only by taking care of you, our valued
customer, will we be able to achieve success. Thank you for your
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· Customer Spotlight - WISE Senior Services
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WISE Senior Services is a
well-established, multi-service, private, non-profit organization serving
senior citizens throughout Los
Angeles County,
with emphasis on low-income and/or underserved individuals. Their mission
is to promote and improve the well-being, independence and self-esteem of
seniors, and to prevent inappropriate institutionalization whenever
possible.
Initially, WISE stood for Westside
Independent Services for the Elderly, but over time, as a reflection of
their mission, it has come to stand for Well-being, Independence, Self-esteem and
Education.
WISE was founded in 1968 by
volunteers and community members to address the needs of the growing
senior population in Los
Angeles County.
During the first few years of operation, WISE was instrumental in
establishing the first senior center in Santa Monica in 1972. In the 1980's,
WISE began its involvement with the Long Term Care Ombudsman Program,
opening the first three of the 11 offices this program currently has
throughout the County. Since then, WISE has expanded its scope of
services to reach a variety of seniors in need: those who are at risk
when alone, have a physical or mental impairment, want to remain in their
own home, are lonely or depressed and/or are at risk for exploitation and
abuse by others.
Over the years, WISE has developed
several model programs for seniors and their families, most notably
related to elder abuse issues, which have gained national attention and
recognition. In 2002, after many years of researching best practices,
WISE opened a new state-of-the-art building for their adult day care
program that was designed specifically to meet the needs of the frail
elderly and that nearly doubled their service capacity. Also, in 2002,
WISE was named "Agency of the Year" by the City of Los Angeles in
recognition of the innovation and creativity of its programs. WISE has a
long history of involvement in associations and task forces and
frequently shares its expertise in policy development.
WISE Senior Services went live with
Q Continuum Case Management in October of 2005; the Transportation Module
was added in 2006. From the first day a call comes in, WISE can track how
many intakes are done in a month. Cases are emailed, reviewed and
assigned; funding sources can be tracked by category - all via Q
Continuum System. Even volunteers are trained on how to use Q.
Q has enabled WISE to gain better
control of their services and produce better outcomes for their patients
and bottom line. Q Continuum supports the Case Management Department from
the point of referral through program discharge. The case managers are
able to easily complete the required state assessment forms and communicate
the information with ease. Q's reporting abilities have allowed WISE to
manage and track daily activities such as referrals, case manager
assignments and funding sources.
For more information visit WISE
Senior Services web site at http://www.wiseseniorservices.org.
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· This Month’s Q-Tips…..
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Auditable
Objects Anytime anyone goes into a client's records, it tracks what
that user is doing in the system. Not only is history tracked, but Q also
tracks when someone just views the data.
Press
F7 to close all windows and return to the Launcher.
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· Council for Older Adults of Delaware
County (Ohio)
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CH Mack would like to congratulate
The Council for Older Adults of Delaware County on their move to their
new facility as of August 6th. For more information, visit www.growingolder.org.
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· Medina County
Board of MR/DD Chooses Q Continuum System
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CINCINNATI - July 13, 2007 - CH
Mack, Inc., a leading provider of case management software for health and
human services, managed care and acute care organizations is pleased to
announce that after a comprehensive selection process - evaluating the
industry's best case management software solutions - the Medina, OH,
County Board of Mental Retardation & Developmental Disabilities
(MCBMRDD), has chosen Q Continuum System.
The implementation of Q Continuum
System will allow the MCBMRDD to increase focus on the cost effectiveness
and efficiency of their services and continue moving toward
consumer-directed care, which helps fulfill the agency's mission of supporting
people with disabilities and their families to achieve what is important
to them. Dr. Greg LaForme, Superintendent of the MCBMRDD stated...
Complete press release available by
clicking here www.http://www.chmack.com/news/2007_07_27.htm
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